Luma Labs


All support for our products is provided by email. Simply email [email protected] with your question and we will get back to you as soon as we can.


If you are not fully satisfied with your product, you may return it within 30 days for a full refund, no questions asked. Items should be returned in their original product packaging. Contact us by email at [email protected] to arrange your return. You should expect to receive your refund within four weeks, but in most cases you should receive your refund more quickly—usually within 2 days of when we receive the return shipment.


We want you to be completely satisfied with your product for as long as you own it. 

OUR WARRANTY: If your product fails due to defects in material or workmanship, we’ll repair or replace it at no cost to you. Simply contact us by email at [email protected] to make arrangements. Repair or replacement due to accident, improper care, or negligence, will be performed at a reasonable charge. This warranty excludes all claims to any incidental or consequential loss to personal property such as camera equipment carried by our product, the implied warranties of merchantability and fitness for a particular purpose, and any other implied warranties.

Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you. Our guarantee gives you specific legal rights and you may have other rights which vary from state to state.